Patient Financial Assistance

All patients deserve access to high-quality health care, regardless of their ability to pay. UNM Health offers programs and services to help patients find resources and get the care they need.

Financial Resources

We help patients apply for Centennial Care 2.0, New Mexico’s Medicaid program. We can also help patients get affordable coverage through the New Mexico Health Insurance Exchange (HIX) or New Mexico Medical Insurance Pool.

If you have a permanent Bernalillo County address and you meet certain income guidelines, you may qualify for medical assistance through UNM Care. This program can help cover expenses for people who do not have insurance.  It can also help people with Medicare and/or private insurance coverage who have bills to pay at UNM Hospital and UNM Medical Group. If you are approved, we can go back 6 months and use the approved UNM Care funds to help pay those bills.

UNM Care is available to those who meet the program requirements. Immigration status does not matter and proof of status is not required.

Find out if you qualify. Call 505-272-2521 to make an appointment with a patient financial services representative. Our Financial Assistance team will fill out the application with you and ask you to bring documents to support your application. These documents could include what is listed in these links:

New Mexicans can access quality care at UNM Health centers or through our community partners, including:

Appeal Documents

Patients who do not qualify for insurance or financial assistance will qualify for our automatic self-pay discount. This reduces hospital and physician charges by 45% for residents of New Mexico excluding paid-up front services as defined by your clinic.

When you get care at UNM Health, you’ll get two bills: one from UNM Hospitals and one from UNM Medical Group, Inc. for physicians’ charges.

To make payment arrangements for the hospital bill, call 505-272-2521.
To make payment arrangements for UNM Medical Group bill, call the number on your bill.

If you get care at the UNM Comprehensive Cancer Center, expect to receive a third bill with a number you can call to make payment arrangements.

Patient Financial Services can help you set up affordable payment plans to cover out-of-pocket health care expenses over time, instead of all at once. Call to create a payment plan: