Frequently Asked Questions
Provider Portal is a web-based tool that allows community providers to access medical records for patients who have been referred to UNM Health. This tool displays information from inpatient and outpatient visits in real-time, including clinical notes, vital signs, lab and diagnostic test results, pathology reports, and medications. It is one way to improve communication between care providers and improve patient care. See the Provider Portal Tip Sheet for more detail.
Providers and their designated office staff can sign up for a Provider Portal account using an online form, Provider Portal Account Requests. Each requester must also submit:
a signed Provider Portal HIPAA Agreement form
an Provider Portal Password Reset Information form
An authorized approver for the practice group must review access for each requester at the time of application, as well as review users periodically to keep accounts active. Examples of appropriate approvers include:
Practice owner
Medical director
Division chief
Chief Operations Officer
CEO
The authorized approver can name a designee, typically a practice manager, to approve on their behalf—please see the Provider Portal Practice Manager Designee form. The authorized approver will be asked to confirm the practice manager designation at regular intervals.
Providers and staff are associated to practice groups within Provider Portal, so their patients will populate the group’s patient list.
If providers will not be accessing Provider Portal themselves but will rely on their designated staff to pull information, please fill out the Provider Portal Practice Provider List and have it signed by the medical director (or authorized approver) of the group.
The medical director or designated practice manager will be asked to review the provider list periodically as well.
Forms can be uploaded directly to the online request, submitted by email (cerner-accounts@salud.unm.edu) or faxed (505-925-4036, ATTN: Provider Portal).
Provider Portal users are associated to practice groups. When a patient is referred to UNM Health by a provider in the group, the patient will populate a patient list that is available to all users within that practice group.
Providers do not need to have an account for Provider Portal to be associated to the group. We recognize some groups have their referral coordinators, coders or other staff who may need to access Provider Portal. In these cases, please use the Provider Portal Practice Provider List to associate providers to the practice group.
Contact our Health Information Management department at referringoutreach@salud.unm.edu for help with accessing patient information. HIM staff can associate providers with an encounter as needed or facilitate other requests for release of information. Please do not send patient information over unsecured email. Provider Portal also offers a search feature.
By law, some results are excluded from Provider Portal to protect patient privacy. Because the tool does not have an image viewer, scanned and other documents with images do not display correctly and are excluded from Provider Portal.
If you are searching for historical data, Provider Portal will display up to five years of clinical data for a patient. Please contact the Health Information Management department at referringoutreach@salud.unm.edu for data that is not available in Provider Portal.
Please call our Service Desk at 505-272-3282 or email cerner-accounts@salud.unm.edu if you are unable to log in, need to reset your password or have technical difficulties with Provider Portal. Please be sure to provide your contact information.
Please contact UNM Health at cerner-accounts@salud.unm.edu if you have further questions about Provider Portal.