Q. Will I need InTune on my home PC?
A. Yes. All personal devices that need access to HHS internal resources need to have InTune. That includes cell phone, tablet, personal desktop PC, laptop. If you have an Apple Watch you will need to see the importatn information link on the enrollment section.
Q. Will I need to uninstall Authenticator?
A. No. Authenticator is the application is for approval of access for MFA. InTune is to manage HHS resources on you personal device. You need both.
Q. What happens to my phone when it’s enrolled in the BYOD program?
A. When you enroll your personal device, it creates a separate work area on your device, which allows IT to push down applications and company access.
Q. What applications will be installed on my device?
A. The Company Portal, Outlook, and the Authenticator apps by default.
Q. How do I know what my company can and can’t see on my phone when it’s enrolled?
A. Please see this link. What information your company can see.
Q. Can my company see anything personal, like my apps, photos, videos or texts?
A. No. Your personal data and information stay completely separate, un-viewable, and unmanageable by your IT department. They can only manage corporate apps and data that you have on your device.
Q. Why can't I share anything from the managed partition to the non-Intune partition on my device?
A. Data in managed applications or stored on the Intune partition on a BYOD device is not accessible or transferrable to the unmanaged or Non-Intune partition on a BYOD device. This includes share, copy and paste, exporting of files, ETC. This is to prevent HSC data from being removed from the Intune managed portion of the device. Data can still be copied into the Intune partition or Manage application from outside, using share, copy paste, and open into.
Q. Can my IT department track my location through my phone?
A. No, the company does not have the ability to track or pinpoint your location at any point through your device.
Q. What do I do if I get an error saying there's no policy assigned to my device?
A. Wait 5-10 minutes and tap/click 'Retry'. Do not attempt to re-enroll the device.
Q. What do I do if I receive an error and prompt for the MDM URL?
A. If you receive an error and prompt for the MDM URL use: https://enrollment.manage.microsoft.com/enrollmentserver/discovery.svc and sign in with your work or School account
Q. How do my personal apps stay separate from my work apps?
A. Companies cannot access or manage apps or data that are housed outside of the corporate container.
Q. What happens if I choose not enroll my personal device? Will I lose any mobile functionality?
A. No. Although you will not be able to use your mobile device to access certain enterprise applications like email.
Q. Who do I contact for work-related technical support issues?
A. Contact the UNMH Service Desk at 272-3282 or the HSC Service Desk at 272-1694. Instead of calling you can enter a help ticket at Help.HSC.
Q. What do I do if I get a new device?
A. From a UH or HSC managed workstation or BYOD registered device, go to myprofile.microsoft.com and click on security info. You may be prompted to Verify your Identity via a multifactor authentication code. Once authenticated you will be able to add and removed devices as desired. If you do not have a device that can accept the multifactor authentication for this process then you will need to call the HSC Service Desk for assistance at 505-272-1694.
Q. What happens if I leave the company?
A. If you leave the company, your IT administrator is required to remove access to all corporate data and apps. This can be done while preserving personal data. For example, should you leave the company, the company will perform a selective wipe of your personal device to remove access to corporate resources, leaving your personal data, photos, and other files intact.
Q. What happens if I lose my phone?
A. If you lose your phone, be sure to report it to the IT department immediately so they can remove access to corporate data immediately.
Q. What if I decide I no longer want my device enrolled. Is it easy to remove?
A. Yes, you have total control over your device. You have the ability to completely unenroll your device. As the owner of the device, the control is completely yours.