Regulations & Service Standards

Take control of your care with Mi Via—a self-directed waiver program through the New Mexico Human Services Department. To receive the full benefits of Mi Via, we invite you to review the Mi Via regulations service and standards.

The regulations provide information about:

• Recordkeeping and documentation responsibilities
• Eligibility requirements
• Service descriptions and coverage criteria
• Non-covered services
• Service and support plan
• Prior authorization and utilization review
• Reimbursement
• Grievances and complaints

Download the Mi Via Regulations [PDF]. We encourage all participants to visit the NM Department of Health website for more information.