Quality & Safety

Advanced Academic Health Care

As a patient at UNM Health, you'll benefit from the unique resources of the state’s only academic medical center. Our staffers are leaders in research and medical discoveries, all at the forefront of innovations in medical care.

Our clinical staff care for patients and teach the next generation of caregivers. Together, we are all dedicated to delivering compassionate, high-quality care.

Dedicated to Quality

The Institute of Medicine defines high-quality health care as “…safe, effective, patient-centered, timely, efficient and equitable.” We are national leaders in core measures, particularly for our performance in efficiency and equity.

Our quality team continually tracks and reports quality process measures to ensure your care exceeds these standards.

Patient Safety

A hospital stay can be complicated. You may work with multiple caregivers and receive many medications, tests and procedures. Our standardized care systems lower the risk of harm or injuries from your treatment.

Through our aggressive campaigns involving hand hygiene and sterile materials, we have reduced the risk of hospital-acquired infections in our facilities. We are also national leaders in preventing blood clots in hospitalized patients, a complication that can be life-threatening.

Access to Care

As the state's primary safety net hospital and specialized care provider, our services are in high demand. That’s why we’ve launched initiatives to improve appointment timeliness, emergency services and transfer bed availability. That means we spend more time on patient care, not paperwork.

Patient Satisfaction Ratings

We take patient feedback very seriously. After you leave the hospital, you’ll receive a survey about your experience. The data is reported to the U.S. Department of Health and Human Services so the public can compare data between hospitals and make informed care choices.