Frequently Asked Questions
Providers and their designated office staff can sign up for an MPages Reach account using an online form, MPages Reach Account Requests. Each requester must also submit:
a signed MPages Reach HIPAA Agreement form
an MPages Reach Password Reset Information form
An authorized approver for the practice group must review access for each requester at the time of application, as well as review users periodically to keep accounts active. Examples of appropriate approvers include:
Practice owner
Medical director
Division chief
Chief Operations Officer
CEO
The authorized approver can name a designee, typically a practice manager, to approve on their behalf—please see the MPages Reach Practice Manager Designee form. The authorized approver will be asked to confirm the practice manager designation at regular intervals.
Providers and staff are associated to practice groups within MPages Reach, so their patients will populate the group’s patient list.
If providers will not be accessing MPages Reach themselves but will rely on their designated staff to pull information, please fill out the MPages Reach Practice Provider List and have it signed by the medical director (or authorized approver) of the group.
The medical director or designated practice manager will be asked to review the provider list periodically as well.
Forms can be uploaded directly to the online request, submitted by email (cerner-accounts@salud.unm.edu) or faxed (505-925-4036, ATTN: MPages Reach).
MPages Reach users are associated to practice groups. When a patient is referred to UNM Health by a provider in the group, the patient will populate a patient list that is available to all users within that practice group.
Providers do not need to have an account for MPages Reach to be associated to the group. We recognize some groups have their referral coordinators, coders or other staff who may need to access MPages Reach. In these cases, please use the MPages Reach Practice Provider List to associate providers to the practice group.
By law, some results are excluded from MPages Reach to protect patient privacy. Because the tool does not have an image viewer, scanned and other documents with images do not display correctly and are excluded from MPages Reach.
If you are searching for historical data, MPages Reach will display up to two years of clinical data for a patient. Please contact the Health Information Management department at referringoutreach@salud.unm.edu for data that is not available in MPages Reach.