VA Community Care Network

The University of New Mexico Hospitals in partnership with TriWest Healthcare Alliance (TriWest) is honored to serve as a third-party administrator for the Department of Veterans Affairs Community Care Network (VA CCN) to provide quality and timely health care for Veterans in New Mexico.

Tens-of-thousands of VA providers deliver care to millions of Veterans through VA’s network of medical facilities. In addition, VA CCN enhances healthcare access through in the community for Veteran care. UNM Hospitals is committed to providing access to medical care by building, maintaining, and expanding the network of community providers as the Net-Sub contractor for New Mexico. 

For Providers

Join the Network: 

Fax completed forms to 505-272-3614.

Forms

FAX completed forms to 505-272-3614.

Links

TriWest Healthcare Alliance (TriWest):  https://www.triwest.com/en/

CCN Secure Login (Availity) (Linkhttps://www.availity.com/Essentials) :  Access TriWest’s Payer Space on Availity for secure transactions, CCN quick reference guides, the Provider Handbook, and live or on-demand training: 

For self-service, once logged in to Availity, providers should select Claims & Payments and then the Claim Status option. To chat with a TriWest representative, they should go to the Payer Space, then Applications, and select Chat with TriWest.

Take CCN Training (Link https://www.triwest.com/en/provider/training-and-help/Watch a CCN bite-sized MicroLearning video, or register for an interactive CCN onboarding webinar conducted by our Provider Training Team. 

PGBA Claims Processing:  (link https://www.triwest.com/globalassets/ccn/provider/education/pgba_claims_faqs.pdf )