COVID-19 Call Center For Personnel Only!

COVID-19 Call Center for Personnel

Updated COVID Return to Work Guidance: Improvements to the COVID Call Center Access and COVID Access

Beginning today, January 11, 2022, we will use an easier way to report COVID symptoms and get scheduled for testing without having to call the COVID Call Center. Please review the information below

DO CALL

Call the UNM Health System COVID Call Center at (505) 515-8212 for the following:

Need clearance for return to work after self-isolating for a positive result.
If you have traveled INTERNATIONALLY—for clearance and to provide proof of a negative test.
If you are unable to access any of the surveys or need to speak with a nurse directly, please do call (505) 515-8212.

Additional Information:

Make sure you click SUBMIT on all REDCap forms.
DO NOT come to work if you are sick.
Continue to follow strict COVID precautions and wear your mask correctly.
The UNM Health COVID-19 Call Center is open Monday through Sunday from 7 a.m. to 7 p.m.

YOU DO NOT NEED TO CALL

Do not call the UNM Health System COVID Call Center for the scenarios below. Instead, fill out the appropriate survey for your specific situation.

If you have symptoms, click here and complete the survey.
If you need to report COVID-19 test results for return to work purposes and are a Health System employee, click here and fill out the survey.
UNM Main Campus, UNM Branch Campuses and HSC non-clinical employees are required to report their positive test result here.
If you need to report travel or exposures (for the UNM Health System only, does not apply to main campus):
- For DOMESTIC travel
  - Fill out this form here
- To report exposures at work or in the community
  - Click here

Symptom Reporting

https://redcap.link/CCC_Symptomatic_testing_scheduling

Use this link and follow the instruction it gives if you are experiencing new onset or worsening symptoms and feel you may need COVID-19 testing.

Test Reporting

https://redcap.link/CCC.covid.test.report

Use this form and follow the instructions it gives if you have been sent for testing by the UNM Health System COVID Call Center or if you are reporting a positive test obtained elsewhere.

If you have obtained a negative test elsewhere, you still require triage from the COVID Call Center. Please call at (505) 515-8212 if asymptomatic or use the symptom reporting form above if you have symptoms. Testing is free.

Exposure Reporting & 14 Day Symptom Survey

https://redcap.link/unmh.COVID.symptom.survey

Use this form and follow the instructions it gives if you need to report an exposure to a COVID-19 positive person, have traveled, or have been told you need to complete a 14-day symptom survey.