Patient Relationships | About | UNM Health System | Albuquerque, New Mexico
Patient Relations Your Patient Experience Matters

Patient Relationships

Patient and community feedback is our most valuable asset in shaping the direction of UNM Health System to ensure exceptional care. Our mission is to provide support to the UNM Health System on best practices, Hospital Consumer Assessment of Health care Providers and Systems (HCAHPS) education, Press Ganey resources, and data analytics in order to improve patient experience.

Patient Advocates

At UNMH, we take seriously, our mission to provide safe, high-quality, comprehensive care. In doing so, the patient relations department is here to support and honor the patients voice and their perspectives in an effort to put patients first. Our vision is simple: to improve the patient experience, every day, one patient at a time.

To learn how you can help improve patient experiences, and to learn more about Patient Advocates, visit our Patient Advocate page here.

Patient and Family Advisory Committee

Improve patient safety and quality. We welcome you to join one of the UNM Hospital Patient and Family Advisory Committees (PFAC), representing both our Adult and Pediatric population. To register for the PFAC, please visit our PFAC page here.

Patient Advisory Boards

Input from our patient advisory boards gives us insights to help enhance the lives and care of patients across New Mexico. Your feedback helps us improve:

  • Environmental impact
  • Inpatient and outpatient primary and specialty medical care
  • Patient outreach and communication
  • Staffing and development
  • Visitor and guest services

Quarterly Community Meetings

Four times each year, we hold open meetings so the community can share feedback on services and programs. Tell us how we can serve you better:

  • How can UNM Health System help guide your health care decisions?
  • What do you need from UNM Health System?
  • What health topics do you want to know more about?

Let us know your experience

If you would like to share your experience with us, or for any other Patient Experience needs, please contact us at patientexperience@salud.unm.edu

Contact Us

You Might Receive A Patient Experience Survey

Our Mission at University of New Mexico Hospital is to provide our customers with the highest quality health care available. To accomplish this we need to know that what we are doing right and what needs improvement. After you've had a visit with one of our health care providers, you may receive an email or a letter in the mail, asking you to complete a survey. We ask that you take a moment to complete the survey received. By sharing your thoughts about your care experience, you can help make our care better for future patients and their families. Thank you in advance and please accept our best wishes for your good health